[Aaron]

On 17/Mar/09 at 2:16PM AEST we experienced a loss of network connectivity to our Australian network.

The cause of the outage was due to approximately 15-20 racks losing power within the Equinix datacentre. One of our upstream bandwidth providers had their 3 network carriers racks go offline due to this power outage. As a result we network connectivity.

Power was restored to the racks at approximately 3:44PM, at which point our servers were immediately contactable.

Power outages of this kind are very rare, and we have not yet experienced one to this magnitude in our 5 years of providing hosting services.

We are looking into potentially adding additional carriers and peering to our current carriers to ensure further resilience to our network.

If you have any questions or concerns, please do not hesitate to contact us!