Website down for 34 hours

[coemaudio]

So couple days ago I received an email from you guys -

Re: Emergency Maintenance: s159.c4.crucialx.net ( coemaudio.com.au ) - 9th/May/2011 11:00PM CDT

Site went down from 1PM Tuesday AEST and was back up at around 1PM Wednesday. Apparently the RAID controller failed and all data was lost...

So when the site was back up at 1PM on Wednesday, the backup they used to restore from was 4 years old! It took until 11PM until my site was restored from a recent backup.

This is taken from your website -
"Extreme Backups - We keep 7 backups of all your files, including a local RAID copy, daily local, weekly local, monthly local, daily offsite, weekly offsite, and monthly offsite backups."

So why did it take so long to find my backup? My online store and email are my main source of income, so any down time is detrimental.

Now my site is offline again!!!!!

COEM Audio Australia - High quality HI-FI speakers, cd players, solid state and tube amplifiers

[ross]

Hi Coemaudio,

This forum is provided for our AU hosted Customers with our AU Division, crucial.com.au.

If you are having issues with your US (www.crucialp.com) hosting, please contact our Tech Support by submitting a Ticket to http://support.crucialp.com

So that our US Tech Support can take a look at your issues for you.

If you have a concern about your service and would like to take it up with management so they can review for you, feel free to email feedback at crucialp.com.