Network Issue - 16/Aug/09 - 12:06AM

[Aaron]

At approximately 12:06AM on 16th August 2009 connectivity was lost an upstream provider. Upon contacting the upstream provider we were informed that they had suffered a failure on one of our their switches we were connected to and were in the process of replacing the switch, and rebuilding. At this time we deployed staff to the datacentre as a precautionary measure. A short time later full connectivity was restored.

Over the next 1-2 months we have a major network upgrade planned, which will add a lot more redundancy to the network, and help prevent such outages on our network.

If this outage impacted your operations, you may submit a ticket an SLA ticket and each will be assessed individually. SLA credit will only be provided if evidence your service was effected by the outage, such as an external monitoring service or a ticket submitted to our support desk during the outage.

If you have any questions or concerns, please do not hesitate to contact us.