Network Packetloss / Slowness - 23/April/2010 - 1.50 PM

[ross]

Hi Everyone,

We have received some reports that Telstra ADSL Users are having some slowness or packetloss when accessing services on our network.

The issue only seems to be affecting a small group of Customers. If you are affected or having connectivity issues please contact our Technical Support and provide a Traceroute and ping results to your Service.

We are investigating the issue with our upsteam provider.

[ross]

Hi Everyone,

Our Network Provider is still investigating the problem, however it appears to be a problem specific to Telstra. Our network provider is continuing to investigate the issue.

Thanks for your patience in this matter.

[jbngar]

Hi Ross

Just lodged a ticket as requested - it's still not great here in Canberra.

Cheers
jbng :-)

[zon3d]

Getting packet loss of over 50% here in Brisbane - Bigpond cable.

[ross]

Hi All,

The issue appears to be originating from Telstra's network so our network carrier is going to make some routing changes to reduce the problem.

Just waiting on a confirmation that these changs have been made, but they should happen shortly.