Network Outage - 17/Mar/09 - 2:16PM AEST

[Aaron]

As some customers have noticed we experienced a network outage starting at 2:16PM AEST today, which has since been resolved. The outage effected a number of our servers, including our main website.

The cause of the issue was due to a power outage effecting a number of racks at Equinix. As a result of the outage, one of our upstream providers lost connectivity to multiple (3) network providers which resulted in a network outage on our end.

We are currently looking into ways we can prevent this from happening in future.

If you have any questions or concerns please do not hesitate to contact us.

[beeconnected]

In your email to clients, it stated you would publish the report into this...
What's happened regarding this?

[Aaron]

Originally Posted by beeconnected

In your email to clients, it stated you would publish the report into this...
What's happened regarding this?

This report will be released shortly.

[Aaron]

On 17/Mar/09 at 2:16PM AEST we experienced a loss of network connectivity to our Australian network.

The cause of the outage was due to approximately 15-20 racks losing power within the Equinix datacentre. One of our upstream bandwidth providers had their 3 network carriers racks go offline due to this power outage. As a result we network connectivity.

Power was restored to the racks at approximately 3:44PM, at which point our servers were immediately contactable.

Power outages of this kind are very rare, and we have not yet experienced one to this magnitude in our 5 years of providing hosting services.

We are looking into potentially adding additional carriers and peering to our current carriers to ensure further resilience to our network.

If you have any questions or concerns, please do not hesitate to contact us!