MySQL Issue - s526.au.crucialx.net

[Hendrik]

Hi,

At present we are experiencing a MySQL issue on Reseller server s526.au.crucialx.net, this may be affecting any MySQL databases on the server.

Updates will be provided via this forum thread as soon as they come to hand, please avoid calling the support desk during this time as all information will be added to the forum first.

Thank you for your cooperation.

[ross]

Hi Everyone,

We are in the process of restoring all affecting MySQL Databases from backup.

Updates to come.

[ross]

Hi Everyone,

Just an FYI the backup was from 1AM this morning. (16th Nov 2011)

[secci]

Whats the estimated time for fix?

[Hendrik]

Hi Secci,

The backup restoration is in progress, they'll be coming back online in the upcoming hours however there is no specified time frame that we can give you at this stage.

[ross]

Hi Everyone,

As you can imagine when restoring numerous db's from file, some range in size from a few mb to over a gig in size.

This is affecting the restore time, however it is progressing.

No e.t.a can be provided as yet due to the ranging sizes of db files.

[ross]

Hi Everyone,

The restore is now complete.

We are working through any open ticket's updating Customers.

If you are still having issue's please submit a Ticket to our Tech Team by going to our Support Desk, http://support.crucialp.com

A report will follow in the next few days detailing what happened, and why! We are still getting to the bottom of it and once all the details are finalized will make sure we let all affected Resellers know.

Thankyou for your patience during this time.

We apologize for the inconvenience this fault caused.

[Hendrik]

Hi Members,

In addition to the previous post by Ross, some MySQL databases have not restored in full; Technical Support is currently working to rectify these issues.

If you notice anything unusual or would like to seek further assistance please contact: 'techsupport@crucialp.com'

Thank you in advance.

[Sherin]

Hi,

I have fixed issues with remaining databases also.

If you notice anything unusual or would like to seek further assistance please contact: 'techsupport@crucialp.com'

Thank you in advance.

--
Sherin

[ross]

Hi Everyone,

The incident report is being finalized, we will have it emailed out tomorrow at the latest.

Thanks for your patience.