Server Issue: s332.au.crucialx.net

[Aaron]

Please note the initial attempt at a rebuild failed, we are now attempting to bring the server up on a single drive and migrating the accounts to a new server.

If this fails, we will need to rebuild the OS from scratch and manually restore each VPS configuration.

We will keep this post updated when we have further information.

[Aaron]

Originally Posted by tdashadow

Hi guys, is there an eta on this as i have alot of people waiting and it might just put their minds at peace

ETA if we can get a single drive back in the array - should be up within 1-2 hours.

ETA if we have to rebuild the server from scratch - this could take a little while, so 5-10 hours.

We have several of our team working on this now, and are trying to get it resolved as quickly as possible.

This is a very rare occurrence where more than one drive fails in the server.

Please accept our sincere apologies for any inconvenience caused.

[tdashadow]

Thank you Aaron for the update.

[Aaron]

We are still working on this, we attempted to move the drives and RAID card to a new server - but we have encountered a few issues and it is taking a little longer than expected.

We are currently waiting on the array to rebuild, then will start restoring accounts.

[Ijan]

Hi Everyone,

We have had to swap the drives out to a standby server are are currently attempting to reconfigure the node so the VM's cans start up. I'll provide another update once we get make some progress.

[Aaron]

Each account is currently individually being restored, this is taking a lot longer than expected at this stage. We are working on speeding up this process.

[Ijan]

Hi Everyone,

I'm the only one in the office today so rather than calling could you please follow this thread for updates on this issue. It's considered of highest importance to bring your VM's back online ASAP and i can assure that were are doing our best to so.

I'll provide updates as we make progress.

[Ijan]

Hi Everyone,

We've restored the first VPS so the good news is that the data looks to be safe, which at this stage is our priority.

Once we have finished restoring all the VM's ill be writing a report on the events and will also be issuing service credit to all who are affected.

We understand your reliance on Crucial and the team as your service provider so I would like to thank you again for your patience and understanding.

If you have any questions feel free to post on this thread, i'm happy keep this this matter open for discussion.

[tdashadow]

Lol i tried telling you guys it was a hard drive problem on the 18th December, i was told that the hard drives were fine. Oh and by the way Ijan redbull is bad for you lol try V

[Ijan]

Hey tdashadow,

I'd be interested in looking at that ticket, there is a good chance that we looked at the primary array which holds the customer data which is ok.

I'm actually running on fruit and Berocca at the moment.. Sleep deprived!