Server Issue: s332.au.crucialx.net

[tdashadow]

Hi Ijan, can i post ticket numbers here or would you prefer me to pm or email you?

[Ijan]

Hey tdashadow,

PM it over to me

[vent]

Hi Ijan,

Is it possible to get a status update on progress with the fix. I have our largest client very concerned about the downtime.

Thanx,
Vent

[Ijan]

Hi Vent,

We're restoring the VM's as fast as possible, unfortunately there is no actual time frame as with each VM that is restored we need to trouble shoot any issues. We're getting through between 1-2 an hour at the moment and we're still looking for a faster way to get them online at the same time.

I'm sorry i cant give you a more specific time frame.

[silvervest]

can you give a rough guide to how many VPSs were on s332.au?

[Ijan]

Hi silvervest,

Yes there are around 30 I believe.

[tdashadow]

just sent you a pm with the tickets you requested

[tdashadow]

Do you think it would be possible to get hourly updates on how this is going? just i know everyone is frustrated especially this close to christmas.

[Ijan]

Hi tdashadow,

Yes not a problem, we've got 4 VM's up at the moment, 2 are being worked on at the moment. Divya is also assisting now, we can only transfer one at a time which is keeping progress slow.

I'll keep providing updates as the day progresses.

[tdashadow]

Is there any specific order they are getting done in so maybe we might know a approximate eta time on when we should be expecting them back up