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  #21 (permalink)  
Old 22-12-2009, 10:59 AM
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Hi Ijan, can i post ticket numbers here or would you prefer me to pm or email you?
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  #22 (permalink)  
Old 22-12-2009, 11:06 AM
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Join Date: Dec 2008
Location: Sydney
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Hey tdashadow,

PM it over to me
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Ijan Kruizinga
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  #23 (permalink)  
Old 22-12-2009, 11:06 AM
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Default Update please

Hi Ijan,

Is it possible to get a status update on progress with the fix. I have our largest client very concerned about the downtime.

Thanx,
Vent
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  #24 (permalink)  
Old 22-12-2009, 11:13 AM
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Join Date: Dec 2008
Location: Sydney
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Hi Vent,

We're restoring the VM's as fast as possible, unfortunately there is no actual time frame as with each VM that is restored we need to trouble shoot any issues. We're getting through between 1-2 an hour at the moment and we're still looking for a faster way to get them online at the same time.

I'm sorry i cant give you a more specific time frame.
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Ijan Kruizinga
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  #25 (permalink)  
Old 22-12-2009, 11:17 AM
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Join Date: Oct 2009
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can you give a rough guide to how many VPSs were on s332.au?
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  #26 (permalink)  
Old 22-12-2009, 11:30 AM
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Location: Sydney
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Hi silvervest,

Yes there are around 30 I believe.
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Ijan Kruizinga
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  #27 (permalink)  
Old 22-12-2009, 11:33 AM
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just sent you a pm with the tickets you requested
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  #28 (permalink)  
Old 22-12-2009, 12:29 PM
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Do you think it would be possible to get hourly updates on how this is going? just i know everyone is frustrated especially this close to christmas.
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  #29 (permalink)  
Old 22-12-2009, 12:40 PM
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Join Date: Dec 2008
Location: Sydney
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Hi tdashadow,

Yes not a problem, we've got 4 VM's up at the moment, 2 are being worked on at the moment. Divya is also assisting now, we can only transfer one at a time which is keeping progress slow.

I'll keep providing updates as the day progresses.
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Ijan Kruizinga
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  #30 (permalink)  
Old 22-12-2009, 12:45 PM
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Is there any specific order they are getting done in so maybe we might know a approximate eta time on when we should be expecting them back up
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