Incident Report: AU 17/Sep/2010 5PM AEST (+10GMT) - s392.au.crucialx.net

[princessem]

is anyone else still having problems with downtime?

[ross]

Hey Everyone,

A bit of a hiccup going on with s392, we believe a script that runs in the background has run into an issue and is affecting Apache.

Should be back shortly.

[ross]

Hi Everyone,

s392 is back in action.

It appears a script that removes old accounts not linked with Active users, ran into some issues. Normally this would run without a hitch, but we believe some files that were restored from the backups has affected this script causing it to crash out Apache.

Apologies for the inconvenience, if you are still having continued problems, please let our Tech Team know.