Emergency Maintenance: Kernel Updates (Linux VPS) - 22/Sep/2010 09:00PM-06:00AM

[Sherin]

Hello,

As of this writing, maintenace has been completed. If you still epxerience any issues, kindly open a ticket with our technical support.

Thanks,
Sherin

[Sherin]

If you notice any issues with kernel modules, please follow the steps given below.

1. Go to /lib/modules/. If this folder is not existing, please create it.

cd /lib/modules/

2. Download 2.6.18-194.11.4.el5xen.tgz

wget http://temp.files.crucialp.com/2.6.1...1.4.el5xen.tgz

3. Extract files

tar -xzvf 2.6.18-194.11.4.el5xen.tgz

4. Use "modprobe" to load required kernel modules or reboot vps.

You have to follow above steps, if you are using csf or another application that requires some special kernel modules.

If you are using some custom build kernel modules, you will have to rebuild them again.

eg: You will have to reinstall r1soft client, if you are using r1soft.

Please check following link to see how you could get kernel source.

KB: https://support.crucialp.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticl eid=19

[Aaron]

Hi thenashy,

This is was an urgent kernel update due to a severe vulnerability in the kernel, and hence the short notice. In most cases we give much more notice, but this was quite severe and definitely warranted the short notification to keep your data safe from being comprimised.

Originally Posted by thenashy

Is it possible in the future to have further notice of this type of thing? The last downtime across all VPS services didn't give much time either.

[ross]

Hi Everyone,

For our Self Managed Customers (and our Fully Managed) anyone coming across some /tmp related issues it will be because of permissions of the tmp directory on your VPS.

To resolve this issue you can either simply chmod 1777 /tmp or run the scripts /scripts/securetmp

To our Full Managed Customers if you aren't sure on what to do, please submit a Ticket.

However note the queue length is running high atm so there may be a delay in getting back to you.

[1webdesigner]

is this domian working for you nameserver99.com ?

websites on our vps server are unreachable, whm works, and ive been told via phone and support tickets my server is fine and not having any issues.
I dont know what to do, my phones going crazy with clients calling and complaining, ive checked numerous client websites on proxy sites and none of them come up.

heres mine

Hide My Ass! Free proxy node (IP address 1/14 / Server 3/4)

tracert gives me


traceroute to 111.118.166.3 (111.118.166.3), 64 hops max, 52 byte packets
1 mygateway1.nb5plus4w (192.168.1.1) 31.654 ms 0.565 ms 0.491 ms
2 syd-pow-cla-bras2-lo-20 (10.20.20.125) 27.521 ms 27.601 ms 27.630 ms
3 syd-pow-cla-csw1-vlan-10 (202.7.166.65) 27.525 ms 26.954 ms 27.501 ms
4 syd-pow-cla-crt2-po-5 (202.7.162.145) 27.210 ms 26.644 ms 27.760 ms
5 syd-nxg-men-crt1-po9 (202.7.171.237) 27.833 ms 27.672 ms 27.016 ms
6 p38544.syd.equinix.com (202.167.228.97) 28.048 ms 27.831 ms 27.893 ms
7 111.118.166.3.reverse.crucialx.net (111.118.166.3) 29.018 ms 27.657 ms 27.513 ms

please someone help....

[ross]

Hi 1webdesigner,

If you are using Name Server's on your VPS you may need to restart the Name Servers service.

[1webdesigner]

hi ross thanks for the response
restarted name service however didnt help.

what i did notice though is

for nameserver ip settings in whm it is

111.118.163.167 ns1.nameserver99.com
111.118.166.23 ns2.nameserver99.com

however when i do a whois NS2 is different

Server Name: NS2.NAMESERVER99.COM
IP Address: 174.120.61.190
Registrar: ENOM, INC.

Server Name: NS1.NAMESERVER99.COM
IP Address: 111.118.163.167

this doesnt look right...

[1webdesigner]

Found the problem,

Yesterday put in a ticket to have a ssl installed on a new static ip, however support tech assigned a nameserver ip to the domain that had ssl installed, so i reassigned the new ip to the domain and restarted the nameservices...and whollah...here i guess i should be going off at the tech who stuffed up initially, but you you know what, im quite pleased with crucial till date and mistakes can happen...so there you go. keep up the good work.

thanks Guys

[ross]

Hi,

Glad to hear you are back up and running.

If anyone else out there is still unable to resolve their issues, please let us know via a Tech Support ticket.